Empowering Businesses
50K+
Telecallers in pool
15+
Languages
20L+
Total calls handled
Case Study
Client Background
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Client: The customer runs multiple social media campaigns
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Specialisation: Online class and student management SAAS for educators
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Presence: Over 3000 cities
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Operations: India, Middle East, and Southeast Asia
Challenges
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The customer runs multiple social media campaigns
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Quality of leads not suitable for dedicating sales team resources
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Challenge: Pre-screening leads and establishing cost-effective pre-sales telecalling functions
Solution
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OkayGo deployed and trained 100 gig telecallers
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Utilised an in-house tele calling platform
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Recorded calls and provided ongoing feedback for CAC improvement
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Replaced underperforming telecallers if conversion fell below a set threshold
Impact
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40% reduction in CAC
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30% increase in lead conversion rate
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Lead conversion time reduced from 4 days to 1.5 days
Client Pain Points
High Operational Costs
Maintaining an in house telecalling team incurs significant costs, from salaries to training
Technology Costs
Acquiring and managing telephony systems and CRM software can strain budgets
Training and Development
Ongoing training ensures telecallers stay effective and informed
Compliance and Regulations
Compliance with regulations demands continuous monitoring and effort
Performance Monitoring
Assessing and enhancing telecaller performance is resource-intensive
Data Security
Safeguarding customer data and complying with data protection laws is paramount
Telecalling Solutions
24/7 Availability
Provide round-the-clock customer support, ensuring continuous service availability
Advanced Technology
We use state-of-the-art telephony systems, CRM software, and other technology tools to optimise operations
Skilled Telecallers
We have a pool of 1000+ telecallers who are proficient in communication, product knowledge, and customer service
Data Security
Implement data masking technology to protect customer information and maintain regulatory compliance
Quality Control
Implement strict quality control measures, including call monitoring, to maintain service quality and compliance
Language Support
We offer multilingual support to cater to a global customer base
What makes OkayGo different?
Unlock Superior Telecalling Performance Today!​
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