All services are final and there will be no refund permitted. However, in a case where a transaction has been completed by you, and money has been charged to your card or bank account but has not been delivered within 15 days of your completion of the transaction then you may inform us by sending us an email on email@example.com. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details -Transaction date and Transaction Id. OkayGo shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery then you will be refunded the money within 7 working days from the date of the receipt of your email.