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Fully Managed Telecalling by OkayGo​

Pan-India Presence | Plug-and-Play Model | Multilingual Trained Telecallers​

Empowering Businesses


Telecallers in pool




Total calls handled

Case Study

Client Background
  • Client: The customer runs multiple social media campaigns

  • Specialisation: Online class and student management SAAS for educators

  • Presence: Over 3000 cities

  • Operations: India, Middle East, and Southeast Asia

  • The customer runs multiple social media campaigns

  • Quality of leads not suitable for dedicating sales team resources

  • Challenge: Pre-screening leads and establishing cost-effective pre-sales telecalling functions

  • OkayGo deployed and trained 100 gig telecallers.

  • Utilised an in-house tele calling platform

  • Recorded calls and provided ongoing feedback for CAC improvement

  • Replaced underperforming telecallers if conversion fell below a set threshold

  • 40% reduction in CAC

  • 30% increase in lead conversion rate

  • Lead conversion time reduced from 4 days to 1.5 days

Client Pain Points

High Operational Costs

Maintaining an in house telecalling team incurs significant costs, from salaries to training

Technology Costs

Acquiring and managing telephony systems and CRM software can strain budgets

Training and Development

Ongoing training ensures telecallers stay effective and informed

Compliance and Regulations

Compliance with regulations demands continuous monitoring and effort

Performance Monitoring

Assessing and enhancing telecaller performance is resource-intensive

Data Security

Safeguarding customer data and complying with data protection laws is paramount

Telecalling Solutions

24/7 Availability

Provide round-the-clock customer support, ensuring continuous service availability

Advanced Technology

We use state-of-the-art telephony systems, CRM software, and other technology tools to optimise operations

Skilled Telecallers

We have a pool of 1000+ telecallers who are proficient in communication, product knowledge, and customer service

Data Security

Implement data masking technology to protect customer information and maintain regulatory compliance

Quality Control

Implement strict quality control measures, including call monitoring, to maintain service quality and compliance

Language Support

We offer multilingual support to cater to a global customer base

What makes OkayGo different?

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